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Raise a Support Ticket

Having a connectivity issue? Raise a ticket to get help from our technical support team.

Technical Resources

We have a variety of technical resources to help guide you.

FAQs

Check out our Frequently Asked Questions for some useful information around IoT, connectivity and our technology.

Focused Support

Choose the level of support you need to make your project successful

Learn more about the Service Level Agreement Options you have to support your IoT project from idea to deployment and beyond. Our experienced team are on hand to help with onboarding, deployment and ongoing optimisation to ensure your project surpasses all expectations.

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How our support accelerated Positec’s development and deployment of their smart lawnmower

Case Study

Challenge

Positec decided to launch a smart robotic lawnmower under their WORX brand. They wanted to create one product type that could work in every country around the world to simplify manufacturing and logistics. What’s more, they wanted to send all their product usage insights to their AWS IoT Core.

Solution

Positec chose our AnyNet+ embedded SIM with AnyNet Cloud for AWS. This provided 99.8% global connectivity to all their lawnmowers across the world and seamlessly provisioned data back to their AWS account.

Benefit

By creating one product type that works globally and can be localized to regional networks, Positec reduced their potential costs from data and logistical difficulties. At the same time this simple integration with AWS IoT allows them to quickly and easily monitor and manage their smart lawnmower estate.

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Organisations that have benefited from our dedicated support